Rainbow Power Company Policies

Privacy Notice

This web site is owned and operated by Rainbow Power Company Ltd. (RPC) and will be referred to as "we", "our" and "us" in this Internet Privacy Notice. By using this site, you agree to the Internet Privacy Policy of this web site ("rpc.com.au"), which is set out on this page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on our web site.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is encrypted and transmitted via Secure Socket Layer (SSL) technology to our Payment Gateway Provider (Westpac) - one of the largest banks in Australia. Please read Westpac's Privacy Notice to find out more.

Your private credit card and financial information will never be stored on any of our databases!

Cookies - what are they?

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

Do we use cookies?

Yes, we use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the phone or fax.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into "My Account" and going to the "View or Edit My Account Information" pages.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 25.05.2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

PO Box 20240
Nimbin , NSW 2480
+61 2 6689 1430

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site.

Terms & Conditions

1. Introduction

You have entered the site of Rainbow Power Company Limited (hereafter called The Company) Online Shop dedicated to bringing our whole product range for renewable energy related goods and services to your computer screen.

Before you register to use or access our web site's great facilities you are required to read, agree and accept all the Terms and Conditions contained in these user guidelines and our Privacy Policy.

We encourage you to check these guidelines each time you access or use the Online Shop to ensure you are aware of the latest amendments to our Policies. All amended terms will be effective 30 days after their initial posting. Amendments are made at the sole discretion of The Company.

Should you wish to have an amendment made please put your request in writing to the Board of Directors for consideration.

If you do not agree to these changes please terminate your membership.

The User Guidelines regulate all of our trading in goods and services through the The Company web site.

2. Explanation of terms

Site - the current site of https://www.rpc.com.au is the internet web site through which our Online Shop operates.

Online Shop - the goods and services offered by The Company to allow a person to buy those goods services electronically.

User Guidelines - refers to the Terms and Conditions located below and those incorporated by reference.

The Company - refers to Rainbow Power Company Limited

3. Purchases

If you have completed your transaction, you are bound by the sale conditions. Purchases cannot be withdrawn unless in our opinion, and within our sole discretion, you have made a clear error, and you have promptly advised us of the problem.

4. Use of the Service

Your right to use the Service is personal to you.

You agree not to do any of the following:
a) Upload, transmit, distribute, copy or modify or in any way exploit, any material obtained through our Online Shop, including and not limited to our web pages for any inappropriate commercial purpose whatsoever.
b) Send unsolicited offers to purchase goods.
c) Use the Service for broad-based mailing or spamming.
d) Allow others to falsely identify your account as the origin of such communication.
e) Transmit any unlawful, libellous, threatening material of any kind through the site.
f) Take any action that would impose a large load on our site or adversely affect the performance of our site.

5. Additional Policies

You are solely responsible for the contents of your transmissions through the Online Shop and your use is subject to all applicable laws, regulations and industry standards.

The Company retains the right to determine whether or not your conduct is consistent with the letter and spirit of these Terms & Conditions and may, at its sole discretion, immediately terminate your use of the Online Shop if your conduct is found to be inconsistent with these Terms & Conditions.

6. Privacy Policy

We do not sell or rent your personal information to third parties for marketing purposes without your consent. We view protection of our Online Shop users' privacy as a highly significant ethical principle. We are aware that you and your information is one of our most important assets. Please read our Privacy Notice for more details.

7. Goods And Services Tax (GST)

GST means GST as defined in the New Tax System (Goods and Services Tax) Act 1999, Commonwealth, Australia and will be levied on all Australian based purchases conducted with our Online Shop. Your transaction statement in the My Account section of the Online Shop website contains the necessary information in the appropriate format to serve as a tax invoice.

8. Obligations And Acknowledgements

You acknowledge and agree that:
1. The Company cannot guarantee the preservation of any record and retains the right to delete information at its discretion and without notice, if necessary.
2. The Company may at its discretion refuse service to anyone at any time.
3. The Company is not responsible for any loss or damage to goods during transit.

9. Release and Indemnification

You hereby release and discharge all claims that you now have or may have against The Company, its shareholders, directors, agents and representatives connected with or arising out of and incidental to any transaction arising from goods and services provided.

You hereby agree to indemnify, defend and hold The Company, its related companies, shareholders, directors, agents and representatives harmless from and against any and all claims, loss, damage, tax including GST, liability and/or expense that may be incurred by The Company, its related companies, shareholders, directors, agents and representatives arising out of or in connection with the performance of its duties as described in Conditions of Use agreement (except as caused by its gross neglect or wilful misconduct) including the legal costs, fees and expenses of defending itself against any claim by any or all of the parties to any transaction and/or by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold The Company, its related companies, shareholders, directors, agents and representatives harmless from any claim or demand, including reasonable legal fees, made by any third party arising out of your use of our Online Shop website, the breach of these Terms & Conditions by you, or other user of the Service using your login.

The provisions of this section and the preceding paragraph will survive any termination of this agreement.

10. Laws

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of New South Wales. You and The Company agree to submit to the exclusive jurisdiction of the courts of New South Wales.

If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

The Company failure to exercise or enforce any rights or provisions of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by The Company in writing.

You and The Company agree that any action arising out of or related to our Online Shop website must commence within one (1) year after the action arose; otherwise, such cause of action is permanently barred and you and The Company forever waive any such cause of action.

11. Registration

11.1 Registration is required to purchase goods through The Company's Online Shop. You need a valid email address to register.
11.2 Each registration is for a single user only. The Company does not permit you to share your username/password with any other person.
11.3 Responsibility for the security of any passwords issued rests with you. You can change your password in the user area once you logged in.

12. Additional Terms

Set out below are lists of various offences for which we may within our discretion remove your name from our register and disqualify you from using our Online Shop website either temporarily or permanently. This list is not intended to be an exhaustive list and may be varied from time to time at the discretion of The Company.

12.1 Registration information offences
- representing yourself as another Online Shop user or registering by using the identity of someone else.
- falsifying or omitting your name, address, telephone/fax number, email details (including the use of disconnected numbers).

12.2 Miscellaneous offences
- using any routine or activity to interfere or attempt to interfere with any of The Company operations.
- use of profanity or patently vulgar language of a threatening, racist, hateful, sexual, or obscene nature in a public or electronic arena.

13. Product Images

While we do endeavour to provide photographs of all our product items in the Online Shop, they are to be taken as a representation of the product for sale. The photograph may not be exactly the same as the current product.

14. Transactions

All transaction data will be communicated via HTTPS with 128-bit encryption and each message is digitally signed. A digital certificate is provided to the Customer's computer for this purpose.

15. Warranties

All products advertised in our online shop are new, come in their original packaging with full manufacturer's manuals and are subject to limited manufacturer's warranty and consumer guarantees as per the Australian Consumer Law.

Installation must be as per installation and operating manuals provided with the product, subject to manufacturer's warranty being null and void if otherwise.

We recommend that our customers check with their local authorities in regards to any specific regulations regarding licensing requirements for plumbing or electrical work.

For warranty claims or technical support please contact The Company, not the manufacturer.

Shipping & Returns

1. Postage and Handling Responsibility

Rainbow Power Company Ltd's responsibilities

A) All orders have the option to have a postage and/or carrier cost treated as a "request for a quote" until the cost and method of carriage is confirmed with the customer.
B) All goods will be packed with appropriate care to the fragility of the order to sustain reasonable handling.
C) All goods will be despatched in accordance with the guidelines of the nominated carrier.

The Customer's responsibilities

A) The Customer is responsible for the order immediately after the goods are handed to the nominated carrier by Rainbow Power Company Ltd.
B) It is the Customer's responsibility to inspect the order on delivery, or arrange to have the order inspected if delivered to the Customer's Agent.
C) When required, the Customer or his/her Agent should sign for, and record in writing whether the order has or has not been inspected.
D) Should damage to the order be suspected by damage to the condition of the packaging on delivery, it is advisable to make a photographic record of the package as received, and the goods contained therein on inspection.
E) Unless the Customer specifically instructs Rainbow Power Company Ltd to the contrary, transit insurance will be arranged for all orders exceeding 5kg.
Please Note: Failure to make and keep detailed records may compromise a potential insurance or warranty claim.

2. Carriers

International :
Orders will be despatched via Air or Sea Freight, governed by the regulations and requirements of the port of destination, and customer preference. Express Post is also available as an International carrier.
Within Australia :
1. Pre-paid AustPost Satchel for orders to 5kg.
2. AustPost Parcel Service for orders of allowable dimensions from 5 to 20kg.
3. Express Post for domestic delivery is available upon request.
4. Excluding batteries, some solar panels, toilets and refrigerators, orders over 20kg will be forwarded as freight, via Star Track Express Pty Ltd.

Should there be a variation in cost to the Customer preferred option Rainbow Power Company Ltd will advise prior to despatch.

Unless the Customer specifically instructs Rainbow Power Company Ltd to the contrary, transit insurance will be arranged for all orders exceeding 5kg.

3. Warranties

Rainbow Power Company Ltd warranty runs three (3) months from the date of purchase.

The Customer is required to advise Rainbow Power Company Ltd of the intended claim, for authorisation by Rainbow Power Company Ltd of the return of the product.

All warranty claims must be accompanied by the Sales Invoice.

Rainbow Power Company Ltd does not accept liability for consequential loss.

Rainbow Power Company Ltd warranty is subject to satisfaction that the defect was caused by defective workmanship or materials, was not caused by or substantially contributed to, by any factors beyond our control, including (but not limited to) defective installation, lack of maintenance or repair, alterations or modifications to the product or excessive use.

4. Statutory Warranties

A statutory warranty, if applicable to the purchased goods, will be honoured by Rainbow Power Company in addition to the warranties set out herein. Should a conflict of warranties arise, the terms of the statutory warranty will be applied.

5. Return and Exchange

Although not obligated to do so, Rainbow Power Company Ltd will acknowledge that circumstances may have changed, preventing completion of a purchase.

If this is the case consideration may be given to a refund or exchange of goods.

For a refund or exchange of goods to proceed, Rainbow Power Company Ltd must be notified, and the goods be returned, within seven (7) days from the date of delivery.

Freight costs incurred are not refundable.

Goods must be returned to Rainbow Power Company Ltd at the Customer's risk and expense, unmarked in original condition, complete with Sales Invoice, packaging, accessories and all other documentation.

Note: Item 5 does not apply to books, batteries, generators, pumps, refrigerators, specific goods obtained, at the customer's request, from a supplier by Rainbow Power Company Ltd to meet the order, or any purchase exceeding $2,000.00.

6. Lost or Damaged Goods

All claims for lost goods must be lodged with Rainbow Power Company Ltd within fourteen (14) days from the date of consignment/despatch.

All claims for damaged goods must be lodged with Rainbow Power Company Ltd within one (1) day from the date of delivery.

7. Unavailable Products

7.1 In the event that Rainbow Power Company Ltd is unable to despatch the Customer's order within two (2) business days, Rainbow Power Company Ltd shall contact the Customer to inform of the delay and discuss options. Rainbow Power Company Ltd will refund any payments received for such orders if the Customer does not wish to proceed at that point.

7.2 Rainbow Power Company Ltd reserves the right, should a product be unavailable for whatever reason, not to be bound by the order. Payments received for such products will be refunded in full.

8. Delivery Timeframe

All orders are processed and shipped within two (2) business days. Delivery times vary depending on the Customer's location and the chosen delivery method.

In the event that Rainbow Power Company Ltd is unable to despatch an order within three business days Item 7 applies.

Rainbow Power Company Ltd does not accept responsibility for delays after an order has been despatched.

We install solar systems in Northern NSW and Southern QLD.

Gold Coast (from Coolangatta to Southport), Nerang and Hinterland (Beaudesert) and out West (Warwick, Stanthorpe, Killarney)

Northern NSW (Tweed Heads to Iluka, including Evans Head, Byron Bay and Ballina); the Far North Coast Hinterland (Yamba via Lismore to Murwillumbah) and out West (Casino to Tenterfield, including Drake and Tabulam, as well as Woodenbong and Bonalbo)

We also have sales agents in
Grafton:contact Andy Wilkinson directly on 0409 508 144, and
Tenterfield:contact Diamond J Legend directly on 0425 769 444.